Privacy Policy

This Privacy Policy describes how and when Kindred Company, LLC ("Kindred Company," "we," "us") collects, uses, and shares information when you:

  • purchase a product or service from us (including physical goods and digital downloads)

  • visit or use our websites, online stores, or other online services where this policy is posted

  • contact us, subscribe to our communications, or otherwise interact with us

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any marketplaces, payment processors, social media platforms, or other third-party services you may use to access our products or services. Their privacy practices are governed by their own policies.

Information We Collect

To provide our products and services, we may collect the following categories of information:

  • Order and account information: name, email address, billing/shipping address, phone number, and order details.

  • Payment information: payment status and transaction details. (Payment card details are typically collected and processed directly by our payment processors.)

  • Digital delivery and service information: information needed to deliver digital downloads or provide customer support.

  • Communications: the information you include when you contact us (e.g., emails, messages, or form submissions).

  • Marketing preferences: preferences for receiving updates or promotional messages.

  • Device and usage data (if you use our websites or online services): IP address, browser type, device identifiers, and general usage/activity data, collected through cookies or similar technologies where applicable.

Why We Need Your Information and How We Use It

We rely on a number of legal bases (where applicable) to collect, use, and share your information, including:

  • as needed to provide our services, such as when we use your information to fulfill an order, deliver a digital download, settle disputes, or provide customer support;

  • when you have provided your consent, which you may revoke at any time (for example, by unsubscribing from our marketing emails);

  • if necessary to comply with a legal obligation, such as responding to lawful requests or retaining records required by tax or consumer protection laws; and

  • as necessary for our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (1) providing and improving our products and services, (2) keeping our services secure and preventing fraud, and (3) maintaining business records.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. We engage trusted third parties to perform functions and provide services to us (such as payment processing, shipping and fulfillment, email/marketing tools, website hosting, analytics, and customer support tools). We will share your personal information with these third parties only to the extent necessary for them to perform these services.

  • Business transfers. If we sell, merge, or otherwise reorganize our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers or others.

  • Marketplaces or platforms you choose to use. If you purchase from us or contact us through a third-party marketplace or platform, that platform may process your information independently under its own privacy policy. We may receive certain information from the platform (such as order details) as needed to fulfill and support your purchase.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Transfers of Personal Information Outside Your Country

We are based in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our